A cracked screen is a repair cost. It is not a write-off.
Shattered glass, a green line, burn-in or a dead touch layer. Say which, and your offer already includes it.
The instinct after cracking a screen is to assume the phone is now worth nothing, and then to leave it in a drawer for two years proving the point. It is not worth nothing. It is worth what the working phone is worth, minus what the panel costs to replace, and on a recent Galaxy that subtraction leaves a lot behind.
Samsung's AMOLED panels are genuinely expensive, more than most phones, so the deduction is real and we are not going to pretend otherwise. What we will not do is use the crack as an excuse to reopen the price after the phone is already in our building.
There is also a version of this that is not a crack at all. A vertical green line down a Samsung display is a known panel failure rather than impact damage, and burn-in from years of the same status bar is a third thing again. All three are priced, all three are bought.
Two exceptions, stated up front rather than buried. Folding Galaxies we buy sealed and unopened only, so a used Z Fold or Z Flip is one we have to decline whatever is wrong with it. And liquid damage we cannot buy at all, however well the phone happens to be working now.
The cracked Galaxies we buy.
Any of these with a cracked or faulty screen, as long as it has never been wet.
Any Galaxy S
S10 through the current generation
Galaxy Tab
Tab S6 through Tab S10
Any Galaxy Note
Note 9 through Note 20 Ultra
Any Galaxy A
A14 upward
Galaxy Tab
Tab S6 through Tab S10
If you are upgrading, you are not selling. You are part-paying.
If the crack is why you are replacing the phone, a two-year-old flagship is usually a better buy than a new mid-range for the same money, and what your cracked one is worth covers a real slice of it.
Take the payout as EpicDeals.co.za credit instead of cash and we add 12% on top. That is us paying you for not needing the money in your account today, and it costs you nothing if you were going to spend it here anyway.
The 12% is only worth taking if you were going to spend it. If you need the cash, take the cash, and we will not make the voucher hard to refuse.
What affects your offer.
Whether the touch layer still works
Cracked glass with a working display and working touch is the mild version. Cracked glass where the touch has died, or where part of the screen is black, is a bigger deduction because it stops the phone being testable in the normal way.
Which phone it is
The panel cost is roughly fixed per model, so it lands very differently on a cracked Ultra than on a cracked A14. On the Ultra it is a subtraction from a high price. On the A14 it is most of the price.
Whether it has already been replaced once
A non-original panel fitted by a kiosk is a further deduction, because it usually means the under-display fingerprint reader no longer works, the colours are off, or auto-brightness has stopped. Tell us if it has been repaired.
Whether anything else went with it
A phone that was dropped hard enough to crack the screen often has a bent frame or a cracked camera lens too. Mention those separately.
We still buy it with these.
Choose the closest condition in the calculator and mention anything that is wrong. Your offer already takes it into account.
- Cracked or shattered screen, front or back glass
- Burn-in or a green line down the AMOLED panel
- A battery that swells, dies at 30% or will not hold a day
- Fingerprint sensor under the screen that has stopped reading
- USB-C port that only charges if you hold the cable just so
- Camera with dust, haze or a rattling stabiliser
- Charging port worn, loose or full of pocket lint
- Will not switch on at all
Three ways to take the money.
Cash
Instant offer
Assessed within 1-3 working days of arriving, paid within 5 working days of your offer being confirmed.
+12%
Trade-in voucher
Take it as credit on EpicDeals.co.za instead and we add 12%. Useful if the plan was always to upgrade.
+10%
Consignment
We list it, we sell it, you get 10% more than the instant offer. Most sell within 13 days.
Trading since 2013 as Epic Deals, with 2,800+ reviews and 30 people who answer the phone. Not a stranger with a bakkie and a WhatsApp number.