How long until I actually get paid?

We test your Galaxy first, usually within 1-3 working days of it arriving, then pay within 5 working days once your offer is confirmed to match what you told us. Payment runs go out at 4pm every working day. You can also take the money as credit on EpicDeals.co.za if what you actually want is a newer Galaxy rather than cash.

Do I have to remove my Samsung account first?

Yes, and it is the one step where there is no way around it. A phone still signed into a Samsung account or a Google account has Factory Reset Protection active, and a locked phone cannot be tested, reset or resold by anybody, so we cannot buy it at any price. The same goes for a work phone still enrolled in Knox or a company's device management. Remove both accounts under Settings, then factory reset. The calculator will decline a device you tell it is still locked, which is deliberate: better that than couriering in something nobody can buy.

Does a cracked screen mean it is worthless?

No. A cracked screen is a repair cost, not a disqualification. It matters more on a Galaxy than on most phones because Samsung's AMOLED panels are genuinely expensive to replace, but it is still a subtraction rather than a zero. We buy phones with shattered glass, dead batteries, faulty cameras, ports that will not charge, water damage and phones that will not switch on at all. Say what is wrong in the calculator and the number you are shown already accounts for it. The one exception is the folding phones, which we buy sealed only.

Must I bring my phone to you?

No need to go anywhere, and no, there is nowhere to bring it. We send a courier to you, wherever you are in South Africa, and it costs you nothing. One working day from Johannesburg or Pretoria, two from other major cities, and up to five if you live somewhere the GPS just shrugs. Everything goes to a secure warehouse that is not open to the public, which is why there is no counter to walk up to.

Do you buy the Z Fold and Z Flip?

Sealed and unopened only, and this is the one category where that is true. The inner folding screen is the part that fails, it fails on devices nobody mistreated, and it usually fails well after the phone has changed hands. On a foldable the panel and the hinge are effectively one assembly, so the repair is the most expensive Samsung does. That means we cannot warranty a used one when we resell it, so rather than make an insultingly low offer we do not make one at all. A sealed Fold or Flip, on the other hand, is one of the better numbers on this site.

Do you buy the A series, or only the flagships?

Both. The S series, the old Notes, and the A series down to the A14 (the Z Fold and Z Flip are the one exception, sealed only). An A series phone is worth less than an S Ultra, obviously, but it is not worth nothing, and a working A54 sitting in a drawer is still a few thousand rand you have not collected. The calculator prices whatever we currently buy, so if your model is in the list, we want it.

Someone on Facebook Marketplace offered me more. Should I sell to them?

Maybe. If they turn up, if they pay, if the notes are real, if they do not ask to "just check it takes a SIM" while walking away from you, and if the meeting spot is not a petrol station at 9pm. That is a lot of ifs for a few hundred rand. Our offer is lower than the best-case private sale on purpose: you are being paid for certainty, a free courier and not having to meet a stranger holding your phone. What we will not do is quote a good price online and then discover a mysterious fault once your Galaxy is already in our building. That behaviour is common in this industry and it is why we do not have to advertise much.

What happens to my photos and messages?

Every device is wiped before it goes anywhere. But erase it yourself first, properly, under Settings, General management, Reset, Factory data reset. That is what actually removes your data and clears Factory Reset Protection. Back up to Samsung Cloud, Google One or your PC before you do it, because that step is final in the way people only discover afterwards. If your phone has a Secure Folder, remember that a factory reset destroys it and it is not recoverable from a normal backup.

How do you price the extras I send with it?

Anything you send alongside the device, a charger, a cable, the original box, gets its own line rather than being absorbed into the device's number. The figure you see at that step is an estimate. We confirm what each accessory is actually worth once it arrives and has been tested, exactly as we do with the device itself, and if it is worth more than we estimated you get the higher number. If you send something unusual, type it into the box at that step and we will price it by hand.

What about an iPhone, or a PlayStation?

Those we do not price here. Apple goes through SellYouriPhone.co.za for phones and SellYourMac.co.za for computers, and PlayStation, Xbox, Switch and PC handhelds through SellYourConsole.co.za. Same company, same warehouse, same courier and the same payment run, just a different shelf, so you are not being handed off to a stranger.

Can I see some of those reviews?

Yes, and they are genuinely ours. This is Epic Deals, trading since 2014, running a storefront specifically for Samsung devices, so the reviews are our own rather than borrowed. Over 2,500 of them under Epic Deals on HelloPeter, Facebook and bidorbuy.

Five steps, and we tell you the timing of every one.

Most buyback sites are vague about what happens after they have your phone, because that is where the price usually changes. Here is the whole process with the actual waiting times attached.

Start with the number

Get an instant offer

Pick your Galaxy, say what condition it is honestly in, and get a real number in about a minute. No account, no obligation, nothing to install.

Describing a fault does not disqualify the phone, it just changes the number. The offer you see already includes whatever you tell us is wrong with it.

Accept, and we book the courier

Free, tracked, anywhere in South Africa. 1 working day from Johannesburg or Pretoria, 2 working days from other major cities, up to 5 working days from remote areas.

You do not pay for the courier whether the sale goes through or not. There is no branch to visit: the warehouse is not open to the public, which is exactly why the collection is free.

Back up, factory reset, pack it

Back up your data first, then remove your Samsung and Google accounts and factory reset the phone. Pack it with its cable and box if you still have them.

The account removal is the one step with no way around it. A phone reset while still signed in keeps Factory Reset Protection active, which means nobody can use it and nobody can buy it.

We test it

Arrival is confirmed within 24 working hours in Johannesburg and 48 working hours elsewhere. Testing takes 1-3 working days.

We test against exactly what you told us. If it matches, the offer is confirmed as it stands. If it genuinely does not, we tell you the difference and courier it back free if you would rather have it back.

Get paid

Within 5 working days of your offer being confirmed, in the 4pm every working day payment run.

The payment clock starts when the offer is confirmed, not when the courier arrives. Testing happens first, and that is the part people are usually surprised by if nobody says it plainly.

When the offer does change.

It changes when the phone is not what was described, and that is the only time. A device declared as working that arrives with a cracked screen, a phone described as fully reset that arrives still signed into an account, a model that turns out to be a different one.

When that happens you get told what the difference is and why, and you can take the revised offer or have the device couriered back to you free. What does not happen is a phone call inventing a fault to negotiate with, which is common enough in this industry that it is worth stating we do not do it.

It also works the other way. If something is worth more than you described, or an accessory is worth more than the estimate at that step, you get the higher number rather than the one you were quoted.

Three ways to take the money.

Cash

Instant offer

Straight into your account, within 5 working days of your offer being confirmed.

+12%

Trade-in voucher

Credit on EpicDeals.co.za with 12% added. Worth taking only if you were going to spend it there.

+10%

Consignment

We sell it for you and you get 10% more. Most sell within 13 days, and you wait for the sale.

Start with the number.

Everything above only matters if the offer is worth it, so find that out first.

Get your offer Ask on WhatsApp