Broken is a price, not a refusal.
Cracked, dead or just refusing to switch on. We buy the phone anyway, and we give you the price up front.
Almost every buyback site says it buys broken phones. The difference is what happens after they have it. The common trick in this industry is a good online quote followed by a phone call about a fault that was mysteriously not visible in the photographs, at which point your phone is in their building and your negotiating position is gone.
We price the fault at the start instead. You tell the calculator what is wrong, the offer you see already accounts for it, and that is what gets paid provided the phone matches what you described. If it does not match, we tell you and you can have it back, free, rather than being talked into a lower figure.
The one thing we genuinely cannot buy is a phone still locked to somebody's Samsung or Google account, because nobody can reset it or resell it. That is not a policy, it is the phone being unusable.
Two exceptions, stated up front rather than buried. Folding Galaxies we buy sealed and unopened only, so a used Z Fold or Z Flip is one we have to decline whatever is wrong with it. And liquid damage we cannot buy at all, however well the phone happens to be working now.
The broken Galaxies we buy.
Cracked, dead or faulty, as long as it has never been wet and is signed out of every account.
Any Galaxy S
S10 through the current generation
Galaxy Tab and Galaxy Watch
Same rules, same courier
Any Galaxy Note
Note 9 through Note 20 Ultra
Any Galaxy A
A14 upward
Galaxy Tab and Galaxy Watch
Same rules, same courier
If you are upgrading, you are not selling. You are part-paying.
If a broken phone is why you are here, the cheapest good replacement is a two-year-old flagship rather than a new mid-range. Your broken one covers more of that than you would think.
Take the payout as EpicDeals.co.za credit instead of cash and we add 12% on top. That is us paying you for not needing the money in your account today, and it costs you nothing if you were going to spend it here anyway.
The 12% is only worth taking if you were going to spend it. If you need the cash, take the cash, and we will not make the voucher hard to refuse.
What affects your offer.
What exactly is broken
A cracked screen, a dead battery and a phone that will not power on are three very different prices. The more precisely you describe it, the more accurate the offer, and the less chance of it changing later.
Whether it still switches on
The single biggest split. A phone that boots can be tested, wiped and resold. One that does not is parts, which is a much smaller figure at every model level.
Which phone it is
A broken Ultra is worth more than a working A series phone. The model matters more than the fault does.
Whether it is account locked
This is the one that is fatal rather than expensive. Remove your Samsung and Google accounts before sending, or the phone cannot be bought.
We still buy it with these.
Choose the closest condition in the calculator and mention anything that is wrong. Your offer already takes it into account.
- Cracked or shattered screen, front or back glass
- Burn-in or a green line down the AMOLED panel
- A battery that swells, dies at 30% or will not hold a day
- Fingerprint sensor under the screen that has stopped reading
- USB-C port that only charges if you hold the cable just so
- Camera with dust, haze or a rattling stabiliser
- Charging port worn, loose or full of pocket lint
- Will not switch on at all
Three ways to take the money.
Cash
Instant offer
Assessed within 1-3 working days of arriving, paid within 5 working days of your offer being confirmed.
+12%
Trade-in voucher
Take it as credit on EpicDeals.co.za instead and we add 12%. Useful if the plan was always to upgrade.
+10%
Consignment
We list it, we sell it, you get 10% more than the instant offer. Most sell within 13 days.
Trading since 2013 as Epic Deals, with 2,800+ reviews and 30 people who answer the phone. Not a stranger with a bakkie and a WhatsApp number.